Account Deletion & Data Retention Policy

Deactivate

Deactivating makes your account inactive. You will not be able to use it until it is reactivated through support.

Delete

Deleting closes your account permanently. You can do this from Settings in the app or on the website. If you have a seller store, it is deleted too.

Sellers only: close or deactivate your store

Sellers can deactivate their store or delete it while keeping their customer account. A deleted store is hidden from customers.

• Finish or cancel open orders and bookings, and complete any returns or refunds you are involved in.
• Sellers: pay any commission you owe; unpaid commission remains payable after the store is deleted.
• Save anything you need, such as invoices or order details.

• Your account is closed immediately and you are signed out everywhere.
• Your seller store, if you have one, is deleted.
• Your product reviews and your notification history are deleted.
• Chat messages are deleted on their normal 30-day schedule.

We keep the following, because we need them for the reasons given in the next section: your account record, your orders and bookings (which the sellers you dealt with also need), payment and invoice records, support requests and disputes, reports, and records of the terms and consents you accepted.

• Chat messages and chat photos: 30 days after sending.
• Sign-in and verification codes: 10 minutes. Service and return codes: until used or expired.
• Uploads to a support request that is never submitted: 24 hours.
• Razorpay payment notification logs: 90 days.
• Push tokens: switched off after 180 days without use.
• Orders, bookings, payment and invoice records: as long as required by tax, accounting and consumer-protection law, and to resolve disputes.
• Support requests, disputes and reports: as long as needed to resolve them and to prevent fraud and abuse.
• Legal acceptance and consent records: as long as needed to show what was agreed.

When information is no longer needed, we delete it or make it anonymous.

If you cannot use the in-app option, or want us to delete specific information, contact mechji247@gmail.com. We may need to confirm your identity. We will tell you if we must keep any information and why.

We may update this policy from time to time. Each version has a version number and an effective date, and earlier versions stay available for reference.

When a change materially affects your rights, we will tell you in the app or on the website before it takes effect and, where required, ask you to accept the new version before you continue using Mechji.

Mechji operates Mechji. Registered address: Pathankot.

• Customer support: mechji247@gmail.com
• Seller support: mechji247@gmail.com
• Privacy requests: mechji247@gmail.com

You can also contact us from Help & Support in the Mechji apps and website.