Messaging & Notifications Policy
Rules for chat between customers and sellers, and what notifications Mechji sends.
Customers can message verified, active sellers. Sellers can message customers they are dealing with. You can send text (up to 5,000 characters), photos (JPEG, PNG or WebP up to 8 MB) and a location.
We send notifications about your orders, bookings, deliveries, payments, refunds, cancellations, chats, reminders and account security by push notification, in-app notice, email or SMS.
Promotional notifications — offers, deals and campaigns — are sent only if you turn on "Promotions" in Settings. It is off by default. You can turn it off at any time; this does not affect transactional notifications.
Sellers cannot currently send broadcast messages to customers or followers through Mechji.
Messages in Help & Support are between you and Mechji support, and in a dispute may be shared with the other party to the order or booking.
We may update this policy from time to time. Each version has a version number and an effective date, and earlier versions stay available for reference.
When a change materially affects your rights, we will tell you in the app or on the website before it takes effect and, where required, ask you to accept the new version before you continue using Mechji.
Mechji operates Mechji. Registered address: Pathankot.
You can also contact us from Help & Support in the Mechji apps and website.
