Shipping & Delivery Policy
How sellers deliver products ordered on Mechji.
Each seller delivers its own orders, using its own delivery staff or a courier it chooses. Mechji does not operate a delivery service. Where a courier is used, the seller can add the courier name and tracking number to your order.
Delivery charges are set by the seller for each product and shown before you order; some products have free delivery. Delivery times depend on the seller and your location. Any estimate is the seller's.
You can follow your order's status in the app: confirmed, processing, ready to ship, shipped, out for delivery and delivered.
When your order ships you get a 4-digit delivery code. Give it to the delivery person only when you have received the order — entering the code marks it delivered. Five wrong attempts lock the code for 30 minutes.
If a delivery is late, cannot be completed, arrives damaged or is incomplete, contact the seller in chat. If it is not resolved, raise a request in Help & Support. Returns and refunds follow the Returns, Refunds & Cancellation Policy.
We may update this policy from time to time. Each version has a version number and an effective date, and earlier versions stay available for reference.
When a change materially affects your rights, we will tell you in the app or on the website before it takes effect and, where required, ask you to accept the new version before you continue using Mechji.
Mechji operates Mechji. Registered address: Pathankot.
You can also contact us from Help & Support in the Mechji apps and website.
