Support, Complaints & Grievance Policy
How to get help, make a complaint, escalate it, and report abuse.
Use Help & Support in the Mechji app, the Mechji Vendors app or the website. Choose the topic (for example an order, a booking, a payment or refund, delivery, a seller complaint, safety and abuse, or your account) and link the order, booking or payment it concerns. You can add photos or documents.
You can also email mechji247@gmail.com (customers) or mechji247@gmail.com (sellers).
If you are not satisfied with the answer, reply to your request asking for it to be escalated. Escalated requests are reviewed by a senior member of the team. Where a country or regional addendum names a grievance officer or complaint body, you can also contact them.
Complaints about a seller's product, service, delivery, refund or behaviour are handled under the Dispute Resolution Policy.
Use "Report" on a profile, store, listing, review or chat, or choose "Safety & abuse" in Help & Support. In an emergency, contact local emergency services first. We review reports and act under the Acceptable Use Policy. Reports can be made without revealing your identity to the person reported.
We may update this policy from time to time. Each version has a version number and an effective date, and earlier versions stay available for reference.
When a change materially affects your rights, we will tell you in the app or on the website before it takes effect and, where required, ask you to accept the new version before you continue using Mechji.
Mechji operates Mechji. Registered address: Pathankot.
You can also contact us from Help & Support in the Mechji apps and website.
