Payment Terms
How payments work on Mechji — for customers paying sellers, and sellers paying Mechji.
Sellers pay Mechji for paid subscription plans and for commission on completed sales, through Razorpay, our payment provider. Prices may be converted into your local currency at checkout at the exchange rate shown; available payment methods depend on your country (for example card only for international payments). See the Subscription Terms and Commission, Fees & Settlement Terms.
You enter card, UPI, net-banking or wallet details directly with Razorpay. Mechji does not receive or store card numbers, CVV, UPI PINs or bank credentials. We keep the Razorpay order and payment identifiers, the payment method type, the amount and currency, and the email and phone number used at checkout.
If a payment fails, you are not charged by Mechji and the plan or commission remains unpaid; you can try again. If money was deducted but the payment shows as failed, contact Help & Support with the payment reference and we will check its status with Razorpay. Deductions for failed payments are normally reversed by your bank or payment provider under their own timelines.
Subscription and commission payments are refunded only where these terms, the Subscription Terms or the law provide for it, or where a support review finds a payment was taken in error. Request a refund through Help & Support. Approved refunds are made through Razorpay to the original payment method.
If you dispute a payment to Mechji with your bank or card issuer, we will provide the transaction records needed. Please contact us first so we can try to resolve it. Where a chargeback is decided in your favour, the amount is treated as unpaid if the service was provided.
Sellers are responsible for taxes on their sales and for giving customers invoices. Mechji issues tax invoices to sellers for amounts they pay to Mechji where required.
We may update these terms from time to time. Each version has a version number and an effective date, and earlier versions stay available for reference.
When a change materially affects your rights, we will tell you in the app or on the website before it takes effect and, where required, ask you to accept the new version before you continue using Mechji.
Mechji operates Mechji. Registered address: Pathankot.
You can also contact us from Help & Support in the Mechji apps and website.
